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Shipping

Currently we are shipping products only in Delhi, Faridabad, New Delhi, Gurgaon, and Noida.

Shipping is free unless charges are specifically mentioned for the deal. Purchased products are delivered within 5-6 business days after receipt of payment against the order placed. The deliveries are done directly through our agents or a safe and secure courier service.

Online Payment Via Credit & Debit Card

You can make online payment using your credit and debit card through Secure HDFC payment gateway. We accept all major credit cards – Master and Visa

payment
PC Guru accepts payments through all major credit and debit cards using secure payment gateways

Notes:

  • Orders will not be confirmed against partial payments or any other form of payment other than above-mentioned modes of payment.
  • PC Gurulive will not be responsible for delay in payment due to or any reason including non-availability of payment gateway/portal.

What is PCGuruloot return policy?

At PCGuru Loot / PCGuru Live we work towards delivering the best products and shopping experience to you. However, sometimes because of the scale of operation a few exceptional cases do happen. If for certain reasons you do not feel satisfied with the product delivered to you then please get in touch with our Customer Service team (011-64644878) for an appropriate resolution.

We will try our best to replace the product to your satisfaction and if that is not possible because of some operational constraint then we will provide full refund as per the requirement. In all such circumstances, before using the product, please get in touch with our Customer Service Team who will guide you on the process for the same.

And in case you have received your order with the outer packaging tampered/meddled, then please capture a snap of the same and share with us.

To make things fair for all of us and provide you with the benefits of the Return Policy, we adhere to below mention points:

  • All items to be returned must be unused and in their original condition. The original tags, packaging should be intact.
  • Once we receive the return product from you, we will provide you with a Gift Coupon (G.C.) of up to INR 150/- on your email, to compensate for the shipping charges you paid to return the product.
  • We would not be able to accept a product if it shows sign of being broken or tampered with by you.
  • We expect that while returning the product you will pack the product very safely and securely. We won't be able to entertain any damage/lost in Transit (For example:- If a complaint was raised for Wrong Product Delivery and the sent item got damaged in the transit then we will not be responsible for the damage and eventually may not be in a position of replacement for the original one as well).

Please Note: We may not be able to exchange products bought during sale or discount Replacement/exchange is subject to product / stock availability.

PCGuru Loot Return Replacement/Refund Procedure:

Please follow these steps to claim Replacement/Refund

  • Give us a call on 011-64644878 or drop an email at support@pcgurulive.com within 72 hours of delivery of the product.
  • Register your complaint and get a Complaint ID by the customer service team. This is mandatory information which is needed to know about the status of the complaint and for returning the Product.

Please pack the product back in its packing along-with PC GuruLoot's Replacement/Refund From duly filled. You have to ship the package to following address:

PCGuru Live a Unit of SMR Solutions Private Limited
B-56, Flatted Factories Complex,
Third Floor
Jhandewalan,
New Delhi - 11055

If you are sending it via courier, please ensure that the courier provides order tracking and you got the courier receipt with you. We will refund the courier charges up to Rs 150/- in form of a Gift Coupon (G.C.) for your next purchase on our site www.pcgurulive.com

After the package is shipped send an email to support@pcgurulive.com with a scanned copy of courier charges receipt, please mention the Transaction Number/Order Number and the Complaint ID clearly in email and also send picture of the product if you received a damaged product. This email is required to reimburse you for the courier charges you paid for returning the product.

What is the return procedure if I have received a Defective/Damaged Manufacture Warranty Product?

In case you have received a defective/ damaged product, please report the fault to the nearest authorized service center of the manufacturer of the product purchased. Their representative will check the product and repair the product to your satisfaction.

If they are not able to do that then they will declare the product as DOA (DEAD ON ARRIVAL) and issue a DOA certificate to you. Once you have the DOA certificate with you then please send a scanned copy of the DOA certificate to support@pcgurulive.com. Follow the Replacement/Refund procedure as mentioned above. As the DOA policy varies from Brand to Brand so please get in touch with our customer care and we will assist you in the procedure of claiming a DOA certificate from the Manufacturer.

If damage can't be repaired by authorized service centre, please register a complaint within 72 hours of delivery to start the refund/replacement of your product. Also, please take a picture of the product and include it in your email to support@pcgurulive.com.

What is the return procedure if I have received a Defective/Damaged Seller Warranty Product?

Please register your complain within 48 hours of delivery along with photographs of the damage product and packaging. Follow the Replacement/Refund procedure as mentioned above. The replacement will be shipped once a confirmation call is made by the Customer Service team for the return.

What is the return procedure if I have received a Wrong Product?

In case if you have received a wrong product from our side then please register a complaint within 48 hours of delivery to start the refund/replacement of your product. Follow the Replacement/Refund procedure as mentioned above

What are the time lines provided for the Replacement/Refund?

Once we have received your product back along-with duly filled Replacement/Refund Form, it would be sent for a Quality check to our Replacement Verification team. The replacement process would be initiated within 5 business days of receipt of the product.

In case a Replacement is asked for then accordingly arrangements would be made to ship the replacement product at no extra cost, however if the same product is not available then refund would be arranged.

In case of a Refund request, the same would be processed within 5 -7 business days after our Replacement Verification team has certified the refund.

Do I get back the courier charges after I return back the Product?

We will refund the courier charges at a flat rate of INR 150/- or actual (whichever is less) in the form of a Gift Coupon (G.C.) which can be redeemed on our website for future purchases. This would be processed within 5-7 business days after we have received the item sold on above-mentioned address along-with the Email with the Courier Receipt attached.

What is the Payment Mode for Refund?

It would remain the same as payment mode chosen by you while placing an order at our website www.pcgurulive.com.

In-Event of Online Payment amount will refund to your credit/debit card that was used at the time of placing the order.

If you made the payment via bank to bank transfer then payment will be refunded to the account from which we received the payment via bank to bank transfer.

PC guru Loot

PCGuru Loot brings deals on technology products at very low prices. PCGuru Loot specifically focuses on identifying cool gadgets and accessories that it can offer at competitive prices.

PCGuru Loot is the online deals page on the website of PCGuru Live, an organization providing IT services.

PCGuru Loot brings daily deals called Loot of the Day. Loot of the Day is the best deal that PC GuruLive has to offer. Loot of the Day is available normally for 24 hours with only limited quantities available for sale.