Terms and Conditions and Grievance Redressal Policy

User Agreement

The Terms and Conditions (T&C) contained herein along with the Privacy Policy and Terms of Use, form an Agreement regulating our relationship with regard to the use of PC Gurulive (a unit of SMR Solutions Pvt. Ltd,) web shopping' Platform (Site) by you.

These terms of use (Terms) constitute a legally binding agreement between you and the Company regarding your use of the web site i.e. PCGurulive.com (the Site) and any services offered by the company including but not limited to delivery of content via the Site, any mobile or internet connected device or otherwise (the "the Service"). By accessing the Site or Service and/or by clicking "I agree", you agree to be bound by these Terms. You hereby represent and warrant to the Company that you are at least eighteen (18) years of age or above and are capable of entering, performing and adhering to these Terms and that you agree to be bound by the following terms and conditions. While individuals under the age of 18 may utilize the Service of the site, they shall do so only with the involvement & guidance of their parents and / or legal guardians, under such Parent /Legal guardian's registered account . You agree to register prior to uploading any content and / or comment and any other use or services of this site and provide your details including but not limited to complete name, age, email address, residential/mailing address, contact landline and mobile number.

Please read this Agreement carefully. You are advised to regularly check for any amendments or updates to the terms and conditions from time to time. PCGurulive a unit of SMR Solutions Pvt. Ltd. may add to or change or update these Terms of Use, from time to time entirely at the its own discretion. You are responsible for checking these Terms of Use periodically to remain in compliance with these terms. Your use of Site and any amendment to the Terms of Use shall constitute your acceptance of these terms and you also agree to be bound by any such changes/revisions/amendments.

You accept the Site Terms of Use, Privacy Policy and other Site policies by clicking the "login/register with Guru" button when registering and logging into the Site; accessing or using Site, services, applications, and tools provided herein; or as otherwise indicated on a specific site, service, application, or tool from time to time. Some Site services, applications, and tools may have additional or other terms, agreements, or policies that govern their availability and use. Your use of and access to such sites, services, applications, and tools are subject to any and all terms, agreements, or policies applicable to them.

Any clause of terms and conditions if deemed invalid, void or for any reason unenforceable, shall be deemed severable and shall not affect the validity and enforceability of the remaining clauses of the terms and conditions.

Definitions

  • "Agreement"
    means the Terms and Conditions (T&C) contained herein along with the Privacy Policy and Terms of Use including other T&C at other portals of SMR Solutions Private Limited under the PC GuruLive/PC Guruloot brand name. It will also include references to this Agreement as and when amended, novated, supplemented, varied or replaced.
  • "Site"
    or "PC GuruLoot" or "PC GuruLive" means the pcgurulive.com online shopping web portal owned and operated by SMR SolutionsPrivate Limited, which provides a venue to the users of PCGurulive.com web portal to buy the products listed / displayed under brand name of PC GuruLoot.
  • "Vendor" / "seller" / "affiliates" / "manufacturer"
    termed as "Seller" shall mean the person or any legal entity who offers for sale or who's products are offered for sale, sells, displays, the products on the online shopping portalPCGurulive.com / website, Provided by SMR Solutions Pvt. Ltd., and delivers the ordered products to the customers.
  • "Customer" / "Buyer"
    shall mean the person or any legal entity who accepts the offer for sale on PC GuruLootShopping by placing an order for and or purchases any products offered for sale on pcgurulive.com shopping.
  • "User/You"
    means and includes you and/or any person or an entity including Vendor/Seller using or accessing the services provided on this Site and any person who access or avail this site of the Company for the purpose of hosting, publishing, sharing, transacting, displaying or uploading information or views and includes other persons jointly participating in using the Site.
  • "Product/s"
    connotes the goods, services promoted / displayed on the Site and offered for any use / sale.

Online Purchases

This Website is only a venue where Users may purchase transactions of products and services offered by PC GuruLive a unit of SMR Solutions Private Limited. Therefore, PCGurulive.com is a platform for such sale and all commercial / contractual terms are offered by and agreed to between buyers and PC Guru Live a unit SMR Solutions Private Limited. The commercial / contractual terms include without limitation price, shipping costs, date, period, mode of delivery, warranties related to products and services including after sales services related to products and services, etc.

SMR Solutions Private Limited shall neither be liable nor responsible for any actions or inactions of Vendors and/or Sellers or any breach of conditions, representations or warranties by the Vendor or manufacturer of the products.

You further agree and undertake that you are accessing the services available on this Site and transacting at your sole risk and are using your best and prudent judgment before entering into any transaction through this Site.

The Site is a channel of whereby the Users can buy items or services. PC GuruLive a Unit of SMR Solutions Pvt. Ltd. Shopping is not responsible for unsatisfactory or delayed performance of services or damages or delays as a result of items, which are out of stock, back ordered, returned undelivered or otherwise unavailable. All items are offered only for a restricted time and only for the available supply/till stock lasts.

PC GuruLive a unit of SMR Solutions Pvt. Ltd./PC GuruLoot Shopping accepts no liability for any errors or omissions, whether on behalf of itself or third parties or its sellers or manufacturers

All orders shall be pre-approved with an acceptable method of payment as established by PC GuruLive a Unit of SMR Solutions Pvt. Ltd. Shopping which may call for and require additional verification or information.

The address at which delivery of the product ordered by you are to be made should be correct and proper in all respects.

After the receipt of payment from the Buyer, PC GuruLive shall arrange for the delivery of the product to the buyer at the shipping address provided by the Buyer.

Any and all orders placed by you on this Site are a firm commitment to purchase and you are obligated to complete the transaction and not contest it in anyway.

Before placing an order you are advised to check the product description carefully. By placing an order for a product you agree to be bound by the conditions of sale included in the item's description.

The agreement between you and PC Gurulive a unit ofSMR Solutions Private Limited is subject to the following terms and conditions:

  • The User certifies that he/she is at least 18 (eighteen) years of age.
  • These terms and conditions supersede all previous representations, understandings, or agreements and shall prevail notwithstanding any variance with any other terms of any order submitted or your login through other group or related ID. By using the Shopping services of PC GuruLive a unit of SMR Solutions Private Limited you agree to be bound by the Terms and Conditions.
  • All prices, unless indicated otherwise are in Indian Rupees.
  • By indicating User's acceptance to purchase any product or service offered on the site, user is obligated to complete such transactions after making payment. Users shall prohibit from indicating its acceptance to purchase products and services where it does not intend to complete such transactions.
  • PC GuruLive a unit of SMR Solutions Private Limited is neither responsible for any non-performance or breach of any contract entered into between Users nor make any representation or Warranty as to the attributes (such as quality, worth, marketability, etc.) of the products or services proposed to be sold or offered to be sold by the PC GuruLive/seller or purchased by the buyer, on the Website.
  • You are advised to independently verify the bona fides of any particular manufacturerof the product/servicethat you choose to purchase on the Website and use your best judgment in that behalf. SMR Solutions PrivateLimited accepts no liability for any errors or omissions, whether on behalf of itself or its Sellers or manufacturers or third parties.
  • Pricing on any product(s) as is reflected on the Website may due to some technical issue, typographical error or product information published by PC GuruLive may be incorrectly reflected. Any order placed for a product that is listed at an incorrect price may be cancelled. This shall be regardless of whether the order has been confirmed and/or payment levied. In the event the payment has been processed, the same shall be credited to your account and duly notified throughe mail.
  • In a credit card transaction, you must use your own credit card. PC Gurulive a unit ofSMR Solutions Private Limited will not be liable for any credit card fraud. The liability to use a card fraudulently will be on the user and the onus to 'prove otherwise' shall be exclusively on the user. To provide a safe and secure shopping experience, we regularly monitor transactions for fraudulent activity. In the event of detecting any suspicious activity, PC GuruLive a unit of SMR Solutions Private Limited reserves the right to cancel all past, pending and future orders without any liability apart from other legal remedies available to PG Gurulive a unit of SMR Solutions Private Limited
  • PC GuruLive a unit of SMR Solutions Private Limited is not responsible for non-delivery, unsatisfactory or delayed performance of services or damages or delays as a result of items which are out of stock, back ordered or otherwise unavailable. All items are offered only for a restricted time and only for the available supply. Any request for cancellations of orders once duly placed on the site, shall not be entertained.
  • In the event that a non-delivery occurs on account of a mistake by you (i.e. wrong name or address) any extra cost towards re-delivery shall be claimed from you.
  • Shipment/delivery time of order processing starts from the day of receipt of the payment confirmed against the order placed with PC GuruLive a unit ofSMR Solutions Private Limited on its PC Guruloot web shopping platform. In case of COD (cash on delivery) orders, the expected delivery time shall be calculated from the date of placing the order. The Shipment /Delivery time is an approximate time against each product. PC GuruLive a unit of SMR Solutions Private shall not be liable for any delay / non-delivery of purchased goods due to any force majeure event including but not limited to flood, fire, wars, acts of God or any event beyond the control of PC GuruLive a unit of SMR Solutions Private Limited.
  • Notwithstanding anything contained herein, PC GuruLive a unit of SMR Solutions Private shall in no way be responsible for any quality of product, replacement, damages, additional cost, losses, expenses and/or taxes incurred by Users qua the products. In no event shall SMR Solutions Private Limited, its directors, officials, representatives and employees are liable for any damages relating to products sold through its various platforms including but not limited to PC GuruLive / PC Guruloot Shopping.
  • Presently, the browsing and buying service(s) of PC GuruLive/ PC GurLoot Shopping are being offered free of cost. However, PC GuruLive a unit of SMR Solutions Private Limited reserves the right to charge a fee for any or such facilities.
  • The User agrees to use the services provided by SMR Solutions Private Limited, its affiliates, consultants and contracted companies, for lawful purposes only.
  • The User agrees not to make any bulk purchase to indulge into any reseller activities. In case of any such instances, PC GuruLive a unit ofSMR Solutions Private Limited reserves all rights to cancel the current and future orders and block the concerned User account.
  • The User agrees to provide authentic and true information. PC GuruLive a unit of SMR Solutions Private Limited reserves the right to confirm and validate the information and other details provided by the User at any point of time. If upon confirmation such User details are found to be false, not to be true (wholly or partly), PC GuruLive a unit ofSMR Solutions Private Limited shall in its sole discretion reject the registration and debar the User from using the Services available on its website, and / or other affiliated websites without prior intimation whatsoever.
  • PC GuruLive a unit of SMR Solutions Private Limited will not be responsible for any damage suffered by users from use of the services on this site. This without limitation includes loss of revenue/data resulting from delays, non-deliveries, missed deliveries, or service interruptions as may occur because of any act / omission of the Vendor. This disclaimer of liability also applies to any damages or injury caused by any failure of performance, error, omission, interruption, deletion, defect, delay in operation or transmission, computer virus, communication line failure, theft or destruction or unauthorized access to, alteration of, or use of record, whether for breach of contract, tortuous behavior, negligence, or under any other cause of action.
  • Partial delivery of product needs to be reported within 24 hrs of receipt of the product.
  • Cancellation on user's request, may not be allowed, subject to the specific terms and conditions applicable to the type of product or service purchased.
  • All order/sub orders cancelled will be refunded as per the payment mode selected by customer except for COD/Chequepayment, where refund shall be processed via Payorder/Demand-draft.
  • Delivery of orders would be done address specific not person/time specific.
  • The PC Guruloot Gift Certificate issued by PC GuruLive a unit of SMR Solutions Private Limited shall be sent to and linked with the email id mentioned during the order placement only.
  • For reported defects on products with manufacturer's warranty the customer needs to contact the relevant service center of the manufacturer, respectively. PC GuruLive a unit of SMR Solutions Private Limited / SMR Solutions Private Limited shall not be held responsible for any refund claim in such a case from the customer/buyer.
  • PC GuruLive a unit of SMR Solutions Private Limited reserves the right to cancel any order placed using Credit Card which holds International Billing Address.
  • PC GuruLive a unit of SMR Solutions Private Limited reserves the right to cancel any order placed which is not available, out of stock or in short supply.
  • Octroi charges may be levied on some products displayed on the site .These charges shall are not refundable and shall be borne by the customer. In the event of cancellation of the order the ,Octroi charges levied shall not be refunded.
  • We (PC GuruLive a unit of SMR Solutions Private Limited and SMR Solutions Private Limited) as a merchant shall be under no liability whatsoever in respect of any loss or damage arising directly or indirectly out of the decline of authorization for any Transaction, on Account of the Cardholder having exceeded the preset limit mutually agreed by us with our acquiring bank from time to time.
  • PC GuruLive a unit of SMR Solutions Private Limited reserves the right to send transactional emails and SMS's related to any order placed by a customer and the customer agrees that the same will not tantamount to spam. By submitting your mobile number, you agree to receive calls/SMS's from PC GuruLive a Unit ofSMR Solutions Private Limited or its authorized representative, irrespective of your registration on Do Not Disturb (DND) with your telecom service provider.
  • You agree to receive calls from PC GuruLive a unit of SMR Solutions Private Limited and its agents, merchants, courier partners seeking clarification/information regarding your order and any other related information as and when required and disclaim any liability of PC GuruLive and SMR Solutions Private Limited in this regard.

Reviews, comments and other content

  • Users of our website may post reviews, comments and other content; as long as the content is not illegal, obscene, abusive, threatening, defamatory, invasive of privacy, infringing of intellectual property rights, or otherwise injurious to third parties, or objectionable and does not consist of or contain software viruses, political campaigning, commercial solicitation, chain letters, mass mailings, or any form of "spam". In case a user uses a false e-mail address, impersonates any person or entity, or otherwise misleads as to the origin of any content, PC GuruLive a unit ofSMR Solutions Private Limited reserves the right to remove, refuse, delete or edit any content that violates these Conditions of use and, or terminate your permission to access or use our website apart from other legal remedies available to PG Gurulive a unit of SMR Solutions Private Limited

Typographical Errors

In the event a product is listed at an incorrect price or with incorrect information due to typographical error or error in pricing or product information received from our Vendors or suppliers, PC Guru Live a unit of SMR Solutions Private Limited shall have the right to refuse or cancel any orders placed for product listed at the incorrect price. PC Guru Live a unit of SMR Solutions Private Limited shall have the right to refuse or cancel any such orders whether or not the order has been confirmed and your credit/debit card charged. If your credit/debit card has already been charged for the purchase and your order is cancelled, PC GuruLive a unit of SMR Solutions Private Limited shall issue a credit to your credit/debit card account in the amount of the charge.

Products Description and Pricing

Before placing an order you are advised to check the product description carefully. By placing an order for a product you agree to be bound by the conditions of sale included in the item's description.

PC GuruLive \ SMR Solutions Private Limited and\or SMR Solutions Private Limited's Vendor\Seller\Manufacturer\OEM, will attempt to be as accurate as reasonably possible while providing Product descriptions and pricings. However, PC GuruLive / PC GuruLootor Seller do not warrant that descriptions or other content or prices related to the Products or other information and content contained in this website is accurate, complete, reliable, current, or error-free. If a Product showcased on this website (pcguruurulive.com) is found by You not to be as described, upon receipt of the same in pursuance to placing an order on the Site, your sole remedy is to return it in unused (seal intact) condition to PC GuruLive a unit ofSMR Solutions Private Limited (as the case may be). The refund amount shall be credited to your credit/debit card account and the same shall be duly notified to by email to your email address provided at the time of registration.

Charges displayed on the site includes only the cost of the product..Service fee for payment, facilitation fee and shipping charges will be levied/charged extra as applicable. Similarly for any applicable refunds the full amount, which has been charged, is refunded.

All prices and availability of products are subject to change without prior notice at the sole discretion of PC GuruLive a unit of SMR Solutions Private Limited.

Online Payment

In order to facilitate payments for Product(s) purchased by You through pcgurulive.com, PC GuruLive a unit of SMR Solutions Private Limitedoffers an online payment gateway facility that will facilitate You to make payments in respect thereof to PC GuruLive a unit of SMR Solutions Private Limited using netbanking, credit/debit card account or any other mode acceptable and made available to the customers from time to time, subject to Your complete acceptance and adherence to the terms and conditions hereof as well as the terms and conditions of the website of the payment gateway service provider/s. It is hereby clarified that SMR Solutions Private Limited does not itself collect any amount from the purchasers and the entire payment transaction (including collection from the purchasers) is conducted by the online payment gateway facility provided.

Credit card details

You agree, understand, undertake and confirm that the credit/debit card details provided by You for making payments for Product(s) purchased through pcgurulive.com, either through the on-line payment gateway mechanism will be correct, current, complete and accurate and you shall not use the credit card/ debit card or any other bank account which is not lawfully owned by you. The aforesaid information provided by You will not be shared by PC GuruLive a unit ofSMR Solutions Private Limited with any of the third parties unless required by law, regulation or court order or for facilitating and completing the purchases made by You or its Vendor\Seller will not be responsible for any financial loss, inconvenience or mental agony resulting from misuse of your ID/password/credit card number/account details in anyway.

Disclaimer Of Warranties/Limitation Of Liability

USER ACKNOWLEDGES THAT THROUGH THIS SITE, PC GuruLive a unit of SMR SOLUTIONS PRIVATE LIMITED MERELY ACTS AS A Seller IN ORDER TO FACILITATE HIGHEST QUALITY SERVICES TO THE USERS. SMR SOLUTIONS PRIVATE LIMITED DOES NOT WARRANT THAT THE FUNCTIONS CONTAINED IN THIS SITE WILL BE UNINTERRUPTED OR ERROR FREE, THAT DEFECTS WILL BE CORRECTED, OR THAT THIS SITE OR THE SERVERS THAT MAKE IT AVAILABLE ARE FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS, BUT SHALL ENDEAVOUR TO ENSURE USER FULLEST SATISFACTION.

IN NO EVENT SHALL PC GuruLive a Unit ofSMR SOLUTIONS PRIVATE LIMITED BE LIABLE FOR ANY DIRECT, INDIRECT, PUNITIVE, INCIDENTAL, SPECIAL, CONSEQUENTIAL DAMAGES OR ANY OTHER DAMAGES RESULTING FROM: (A) THE USE OR THE INABILITY TO USE THE PRODUCTS AND SERVICES; (B) THE COST OF PROCUREMENT OF SUBSTITUTE PRODUCTS AND SERVICES; (C) UNAUTHORIZED ACCESS TO OR ALTERATION OF THE USER'S TRANSMISSIONS OR DATA; (D) ANY OTHER MATTER RELATING TO THE SERVICES; INCLUDING, WITHOUT LIMITATION, DAMAGES FOR LOSS OF USE, DATA OR PROFITS, ARISING OUT OF OR IN ANY WAY CONNECTED WITH THE USE OR PERFORMANCE OF THE WEBSITE.

PC Guru Live a unit of SMR SOLUTIONS PRIVATE LIMITED SHALL NOT BE HELD RESPONSIBLE FOR NON-AVAILABILITY OF THE WEBSITE DURING PERIODIC MAINTENANCE OPERATIONS OR ANY UNPLANNED SUSPENSION OF ACCESS TO THE WEBSITE THAT MAY OCCUR DUE TO TECHNICAL REASONS OR FOR ANY REASON BEYOND PC GuruLive a unit of SMR SOLUTIONS PRIVATE LIMITED'S CONTROL. THE USER UNDERSTANDS AND AGREES THAT ANY MATERIAL AND/OR DATA DOWNLOADED OR OTHERWISE OBTAINED THROUGH THE WEBSITE IS DONE ENTIRELY AT THEIR OWN DISCRETION AND RISK AND THEY WILL BE SOLELY RESPONSIBLE FOR ANY DAMAGE TO THEIR COMPUTER SYSTEMS OR LOSS OF DATA THAT RESULTS FROM THE DOWNLOAD OF SUCH MATERIAL AND/OR DATA.

THE CLAUSE SHALL SURVIVE THE TERMINATION OR EXPIRY OF THIS AGREEMENT.

Registration

Registration of the User on the Website is Mandatory. The User agrees and undertakes at all times to be responsible for maintaining the confidentiality of the password and user id, and shall be fully responsible for all activities that occur by use of such password or user id. Further, the User agrees not to use any other party's user ID and Password for any purpose whatsoever without proper authorization from such party.

User are responsible for the security of User's password and for all transactions undertaken using User's password through our service. User confirms that he/she is the authorized holder of the credit card or the original account holder used in the transactions under this Site. PC GuruLive and SMR Solutions Private Limited will not be responsible for any financial loss, inconvenience or mental agony resulting from misuse of user's ID/password/credit card number/account details number for using PC GuruLive a unit of SMR Solutions Private Limited's Services.

The user also agrees and undertakes to immediately notify PC GuruLive a unit ofSMR Solutions Private Limited of any unauthorized use of the user's password or user ID and to ensure that the user logs off at the end of each session at the website. PC GuruLive a unit of SMR Solutions Private Limited shall not be responsible for any, direct or indirect, loss or damage arising out of the user's failure to comply with this requirement.

The User also agrees to:

(a)provide true, accurate and complete information about himself and his beneficiaries as prompted by the registration form ("Registration Data") on the Website; and
(b) maintain and promptly update the Registration Data to keep it true, accurate, current and complete. If the User provides any information that is untrue, inaccurate, not current or incomplete or PC GuruLive has reasonable grounds to suspect that such information is untrue, inaccurate, not current or incomplete, PC GuruLive shall have a right to suspend or terminate User's registration and refuse any and all current or future use of the Website and/or any Service.

Furthermore, the User grants PC GuruLive a unit of SMR Solutions Private Limited the right to disclose to third parties Registration Data to the extent necessary for the purpose of carrying out the Services.

Prohibited Activities

You agree that you shall not host, display, upload, modify, publish, transmit, update or share any information on the Site, that
(a) belongs to another person and to which you do not have any right to;
(b) is grossly harmful, harassing, blasphemous, defamatory, obscene, pornographic, paedophilic, libellous, invasive of another's privacy, hateful, or racially, ethnically objectionable, disparaging, relating or encouraging money laundering or gambling, or otherwise unlawful in any manner whatever;
(c) harm minors in any way;
(d) infringes any patent, trademark, copyright or other proprietary rights;
(e) violates any law for the time being in force;
(f) deceives or misleads the addressee about the origin of such messages or communicates any information which is grossly offensive or menacing in nature;
(g) impersonate another person;
(h) contains software viruses or any other computer code, files or programs designed to interrupt, destroy or limit the functionality of any computer resource;
(i) threatens the unity, integrity, defence, security or sovereignty of India, friendly relations with foreign states, or public order or causes incitement to the commission of any cognisable offence or prevents investigation of any offence or is insulting any other nation.

Any Content and or comment uploaded by you, shall be subject to relevant Indian laws and may be disabled, or and may be subject to investigation under appropriate laws. Furthermore, if you are found to be in non-compliance with the laws and regulations, these terms, or the privacy policy of the Site, the Company shall have the right to immediately terminate/block your access and usage of the Site and the Company shall have the right to immediately remove any non-compliant Content and or comment, uploaded by you and shall further have the right to take recourse to such remedies as would be available to the Company under the applicable laws.

Indemnity

You shall indemnify and hold harmless to PC GuruLive a unit of SMR Solutions Private Limited and (as applicable) PC GuruLive'sparent, subsidiaries, affiliates, third-parties and their respective officers, directors, agents, and employees, from any and all claims, liabilities, damages, losses, costs and expenses, including attorney's fees, caused by or arising out of claims based upon the use of User's actions or inactions, including but not limited to any warranties, representations or undertakings or in relation to the non-fulfilment of any of its obligations under this Agreement or arising out of the User's infringement of any applicable laws, regulations including but not limited to Intellectual Property Rights, payment of statutory dues and taxes, claim of libel, defamation, violation of rights of privacy or publicity, loss of service by other subscribers and infringement of intellectual property or other rights.

This clause shall survive the expiry or termination of this Agreement.

Termination /Suspension

PC GurLIve a unit ofSMR Solutions Private Limited reserves its right to limit, refuse service, restrict, suspend, prohibit access to the Site, terminate your account and services; (Terminate this Agreement; Terminate or suspend your access to the Web Sites; Move, or remove any product or service that is available on or through the Services; Deactivate or delete your accounts and all related information and files in your account; Establish general practices and limits concerning use of this Site) at any time, in its sole discretion with or without cause, and with or without any prior notice for any violation of the Terms of Use. Upon such termination or suspension, your right to use the pcgurulive.comWeb Site will immediately cease. Once the User's registration or the Services are terminated, cancelled or suspended, any data that the User has stored on the Website may not be retrieved later. The User agrees that PC GuruLive a unit of SMR Solutions Private Limited may under certain circumstances and without prior notice, immediately terminate the User's user ID and access to the Websites/Services. Causes for termination may include, but shall not be limited to requests by enforcement or government agencies, possible legal liabilities, infringing the intellectual property rights of any third party, anything acting inconsistently with the letter of spirit of our policies or harassing our employees etc.

Entire Agreement

The Terms and Conditions, together with any terms and conditions incorporated herein or referred to herein constitute the entire agreement between us relating to the subject matter hereof, and supersedes any prior understandings or agreements (whether oral or written) regarding the subject matter, and may not be amended or modified except in writing or by making such amendments or modifications available on this site.

Headings

The headings and sub-headings herein are included for convenience and identification only and are not intended to describe, interpret, define or limit the scope, extent or intent of this Service or the right to use the Website by the User contained herein or any other section or pages of the Website or any Linked Sites in any manner whatsoever.

Communication with Users

PC GuruLive a unit of SMR Solutions Private Limited and SMR Solutions Private Limited reserves the right to communicate with Users regarding this site and User's use of this site or any product or service purchased by User on this site.

Force Majeure

PC GuruLive a unit of SMR Solutions Private Limited and SMR Solutions Private Limitedshall have no liability to you for any interruption or delay to access the website, interruption or delay in product delivery, interruption or delay is providing services or any other similar interruptions and delaysdue to force majure like earthquake, fire, etc..

Governing Law

This agreement and each TOS shall be governed by and constructed in accordance with the laws of India without reference to conflict of laws principles and disputes arising in relation hereto shall be subject to the exclusive jurisdiction of the courts of New Delhi.

Notice of Copyright Infringement

PC GuruLive a unit of SMR Solutions Private Limited and SMR Solutions Private Limited is not liable for any infringement of copyright arising out of materials posted on or transmitted through the site, or items advertised on the site, by end users or any other third parties. Any complaints, abuse or concerns with regards to content and or comment or breach of these terms shall be immediately informed to the designated Grievance Officer as mentioned below via in writing or through email signed with the electronic signature addressed to Grievance Officer at grievance@PCGurulive.com; or write at the following address:

Grievance Redressal Officer
PC Guru Live a unit of SMR Solutions Private Limited
B-56, Flatted Factories Complex,
Jhandewalan,
New Delhi
India
Ph: 011-2352 2505

Request you to please provide the following information in your complaint:-

  • A physical or electronic signature of a person authorized to act on behalf of the copyright owner for the purposes of the complaint.
  • Identification of the copyrighted work claimed to have been infringed.
  • Identification of the material on our website that is claimed to be infringing or to be the subject of infringing activity.
  • The address, telephone number or e-mail address of the complaining party.
  • A statement that the complaining party has a good-faith belief that use of the material in the manner complained of is not authorized by the copyright owner, its agent or the law.
  • A statement, under penalty of perjury, that the information in the notice of copyright infringement is accurate, and that the complaining party is authorized to act on behalf of the owner of the right that is allegedly infringed.

Copyright Notice

Copyright ©2013 SMR Solutions Private Limited. All rights reserved.

This disclaimer/terms of service notification is subject to change without notice.


Shipping

Currently we are shipping products only in Delhi, Faridabad, New Delhi, Gurgaon, and Noida.

Shipping is free unless charges are specifically mentioned for the deal. Purchased products are delivered within 5-6 business days after receipt of payment against the order placed. The deliveries are done directly through our agents or a safe and secure courier service.

Online Payment Via Credit & Debit Card

You can make online payment using your credit and debit card through Secure HDFC payment gateway. We accept all major credit cards – Master and Visa

payment
PC Guru accepts payments through all major credit and debit cards using secure payment gateways

Notes:

  • Orders will not be confirmed against partial payments or any other form of payment other than above-mentioned modes of payment.
  • PC Gurulive will not be responsible for delay in payment due to or any reason including non-availability of payment gateway/portal.

What is PCGuruloot return policy?

At PCGuru Loot / PCGuru Live we work towards delivering the best products and shopping experience to you. However, sometimes because of the scale of operation a few exceptional cases do happen. If for certain reasons you do not feel satisfied with the product delivered to you then please get in touch with our Customer Service team (011-64644878) for an appropriate resolution.

We will try our best to replace the product to your satisfaction and if that is not possible because of some operational constraint then we will provide full refund as per the requirement. In all such circumstances, before using the product, please get in touch with our Customer Service Team who will guide you on the process for the same.

And in case you have received your order with the outer packaging tampered/meddled, then please capture a snap of the same and share with us.

To make things fair for all of us and provide you with the benefits of the Return Policy, we adhere to below mention points:

  • All items to be returned must be unused and in their original condition. The original tags, packaging should be intact.
  • Once we receive the return product from you, we will provide you with a Gift Coupon (G.C.) of up to INR 150/- on your email, to compensate for the shipping charges you paid to return the product.
  • We would not be able to accept a product if it shows sign of being broken or tampered with by you.
  • We expect that while returning the product you will pack the product very safely and securely. We won't be able to entertain any damage/lost in Transit (For example:- If a complaint was raised for Wrong Product Delivery and the sent item got damaged in the transit then we will not be responsible for the damage and eventually may not be in a position of replacement for the original one as well).

Please Note: We may not be able to exchange products bought during sale or discount Replacement/exchange is subject to product / stock availability.

PCGuru Loot Return Replacement/Refund Procedure:

Please follow these steps to claim Replacement/Refund

  • Give us a call on 011-64644878 or drop an email at support@pcgurulive.com within 72 hours of delivery of the product.
  • Register your complaint and get a Complaint ID by the customer service team. This is mandatory information which is needed to know about the status of the complaint and for returning the Product.

Please pack the product back in its packing along-with PC GuruLoot's Replacement/Refund From duly filled. You have to ship the package to following address:

PCGuru Live a Unit of SMR Solutions Private Limited
B-56, Flatted Factories Complex,
Third Floor
Jhandewalan,
New Delhi - 11055

If you are sending it via courier, please ensure that the courier provides order tracking and you got the courier receipt with you. We will refund the courier charges up to Rs 150/- in form of a Gift Coupon (G.C.) for your next purchase on our site www.pcgurulive.com

After the package is shipped send an email to support@pcgurulive.com with a scanned copy of courier charges receipt, please mention the Transaction Number/Order Number and the Complaint ID clearly in email and also send picture of the product if you received a damaged product. This email is required to reimburse you for the courier charges you paid for returning the product.

What is the return procedure if I have received a Defective/Damaged Manufacture Warranty Product?

In case you have received a defective/ damaged product, please report the fault to the nearest authorized service center of the manufacturer of the product purchased. Their representative will check the product and repair the product to your satisfaction.

If they are not able to do that then they will declare the product as DOA (DEAD ON ARRIVAL) and issue a DOA certificate to you. Once you have the DOA certificate with you then please send a scanned copy of the DOA certificate to support@pcgurulive.com. Follow the Replacement/Refund procedure as mentioned above. As the DOA policy varies from Brand to Brand so please get in touch with our customer care and we will assist you in the procedure of claiming a DOA certificate from the Manufacturer.

If damage can't be repaired by authorized service centre, please register a complaint within 72 hours of delivery to start the refund/replacement of your product. Also, please take a picture of the product and include it in your email to support@pcgurulive.com.

What is the return procedure if I have received a Defective/Damaged Seller Warranty Product?

Please register your complain within 48 hours of delivery along with photographs of the damage product and packaging. Follow the Replacement/Refund procedure as mentioned above. The replacement will be shipped once a confirmation call is made by the Customer Service team for the return.

What is the return procedure if I have received a Wrong Product?

In case if you have received a wrong product from our side then please register a complaint within 48 hours of delivery to start the refund/replacement of your product. Follow the Replacement/Refund procedure as mentioned above

What are the time lines provided for the Replacement/Refund?

Once we have received your product back along-with duly filled Replacement/Refund Form, it would be sent for a Quality check to our Replacement Verification team. The replacement process would be initiated within 5 business days of receipt of the product.

In case a Replacement is asked for then accordingly arrangements would be made to ship the replacement product at no extra cost, however if the same product is not available then refund would be arranged.

In case of a Refund request, the same would be processed within 5 -7 business days after our Replacement Verification team has certified the refund.

Do I get back the courier charges after I return back the Product?

We will refund the courier charges at a flat rate of INR 150/- or actual (whichever is less) in the form of a Gift Coupon (G.C.) which can be redeemed on our website for future purchases. This would be processed within 5-7 business days after we have received the item sold on above-mentioned address along-with the Email with the Courier Receipt attached.

What is the Payment Mode for Refund?

It would remain the same as payment mode chosen by you while placing an order at our website www.pcgurulive.com.

In-Event of Online Payment amount will refund to your credit/debit card that was used at the time of placing the order.

If you made the payment via bank to bank transfer then payment will be refunded to the account from which we received the payment via bank to bank transfer.

PC guru Loot

PCGuru Loot brings deals on technology products at very low prices. PCGuru Loot specifically focuses on identifying cool gadgets and accessories that it can offer at competitive prices.

PCGuru Loot is the online deals page on the website of PCGuru Live, an organization providing IT services.

PCGuru Loot brings daily deals called Loot of the Day. Loot of the Day is the best deal that PC GuruLive has to offer. Loot of the Day is available normally for 24 hours with only limited quantities available for sale.