For an active PC user or Small to Medium Scale Enterprise where productivity is directly related to effective and efficient functioning of the PC, this plan is the solution. With one time annual fee of Rs. 1499 per PC per year a member gets unlimited remote support and unlimited field support both Walk-In / On-Site. A Premium Plus member gets high quality services which also includes quarterly proactive health optimization to ensure minimal PC related problems and fast computing speed.
Premium Plus Membership plan includes:
- Free PC health optimization one per quarter
- Unlimited Remote computer support provided between 6am to 12 mid-night 7 days a week
- Unlimited Walk-In Support if resolution is not provided on remote as per the terms of service mentioned below.
- Unlimited On-Site visit if resolution is not provided on remote as per terms mentioned below:
- Terms of Service for Field Support (Walk-In and On-Site Visit):
- Field Support will be only provided if resolution is not provided on remote
- Field support will be provided only within Delhi/NCR at registered location from 9.00AM to 6.00 PM from Monday to Saturday, except national and gazetted holidays, latest by next day
- The contract is non-comprehensive in nature and the above charges do not include the price of hardware parts that may require replacement during the contract.