Support Options

Today all Business, whether small or large, is highly dependent on Information Technology. We at PC Guru believe that smooth functioning of an organization's IT infrastructure is a requisite for growth. Hence, PCGuruLive's multi-level and multi-channel service delivery model is designed to ensure that customers get cost effective service without compromising on quality.

We provide a three-level support to our customers to troubleshoot hardware or software problems:

 

Remote Support:

Looking for urgent computer support solutions? Try our Remote Support service. Contact our Remote Technical Support staff and allow them to access your computer remotely and fix all your PC problems.

 

Remote PC repair or Remote Computer Repair is a method for troubleshooting software related problems via remote desktop connections. With the user's permission, the technician can take charge of the user's system, transfer various diagnostic and repair applications to the user's desktop, run scans, install antivirus programs, etc.

 

With remote support our members get instant support for the software related problems without the need of waiting for an engineer to arrive. We provide support 18 hours a day (from 6 am to 12 mid-night) and 7 days a week.

 

Various Channels through which a member can contact our Technical

 

  • Phone: Call PC Guru on toll free number 1800-266-4878 and get instant support for your computer problems. Our technically qualified and experienced staff will be glad to assist you in installation, configuration, resolving software problems or any other problems regarding Computer, PC, Laptop, Desktop or Networks.
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  • Chat: For people who are fast on keyboard and prefer to chat, we have specialized support executives waiting to assist you for any software issues or application support. Simply log on to our web site www.pcgurulive.com and click on "chat" to get connected to our expert and get live computer troubleshooting support with our advanced web based chat platform.
  • Email: If you have a question or want some expert advice. PC Guru Live offers you computer solutions for any technical problems that you face. All you need to do is e-mail our support experts giving complete details of the problem. Our team will revert back to you with appropriate and reliable solution quickly.

 

Field Support

In case of any problem that cannot be resolved through remote support, simply Walk-In to PCGuru Live Service Centers or call us (1800-266-4878) and our On-Site Engineer would be there. The Field-Support Engineers have been carefully selected to support you with best services in the industry. We provide Walk-In and On-Site support services for all kinds of Computer, PC, Laptop, Desktop, Server or Network based problems.

On-Site visit and Walk-In support is provided in multiple cities in India: Delhi, Noida, Gurgaon, Manesar, and Faridabad. Below is our Service Center Details:

 

Delhi / NCR
B-56, Flatted Factories Complex, Jhandewalan
New Delhi : 110055
Contact Person: B. S. Rawat
Working Hours: Monday to Saturday (except national and gazetted holidays)09:30 am to 06:30 pm

Test & Repair Center Support

To ensure a cost effective service we have well equipped in-house Test & Repair Center (TRC) where we repair most of the hardware components with high success rate. This helps our customers reduce their expense by getting the faulty part repaired as compared to high cost replacement of hardware parts.

 

Engineer at our TRC have significant hardware repair experience and are equipped with tools to perform the task in best possible manner.

 

*Walk-In and On-Site support will be provided during the working hours as mentioned in details of service centers. On-Site Visit will be provided latest by next working day.

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